Talkdesk CX

Delivering great CX

Talkdesk is one of the world's leading Cloud Contact Center platforms, accredited as Gartner Quadrant Leaders. They are powering numerous customer facing enterprises deliver the best CX to their clients.

Talkdesk Advantages

Vion in partnership with Talkdesk helps you deliver the best possible customer experiences, across all your communication channels.

With a presence in more than 75+ countries with 2500+ clients, across industries with proven and delivered results in improving CSAT, Agent Productivity, TCOs. 

Industry Innovator

Talkdesk has been at the forefront of innovation in the CCaaS industry with 25+ recent patents filed, rich AppConnect Marketplace, AI powered knowledgebases and predictions, making the agent a CX champion.

Customer Obsessed

Only platform with a 100% Uptime SLA. Regular high CSAT scores @ 97% and a 135% enterprise retention rate, all of which point towards the fact that for Talkdesk, you as a customer are of paramount importance.

Global Leader

Talkdesk has been consistently acknowledged a leader in global surveys and ratings across premier agencies like Gartner, Forrester, G2, Forbes.
Talkdesk - CCaaS

Automation-first CX

Talkdesk as a CCaaS platform offers organisations a better way to unlock the promise and potential of great CX across every interaction with every customer. Using AI, Talkdesk helps delivery personalized and productive interactions which help transform your call center into a business enabler, rather than being a cost of doing business.

Talkdesk CX Advantage



Talkdesk brings a unified single agent interface, one platform with a broadest suite of native apps for a wide array of CX functionalities that help the agents deliver a truly better CX.


Talkdesk functions on an extremely capable AI backbone which helps power all interaction automations, better operational efficiency and run intelligent and relevant engagements.


Mould the Talkdesk user interfaces as per the campaign requirements with customizable Workspaces. All of these adaptions can be achieved over clicks with a no-code interface.


Talkdesk comes with a very rich app eco-system at its AppConnect Marketplace. It comes with 60+ pre-built integrations across platforms like Salesforce, ServiceNow, MS Teams, Zendesk, etc. Any custom integrations are also easily achieved on the fly.


Talkdesk is intuitive and hence aids easier adoption across enterprise practices. Talkdesk helps with faster deployment, onboarding and go-live.


The only CCaaS platform in the world giving a 100% uptime SLA. With 30+ security certifications and compliances, so that your customers are rest assured about the service levels and the data security requirements.
About VION

VION Consulting is one of the fastest growing SIs, focused on cloud based Customer Experience technologies and services.

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