Contact center management suite
Aspect supports both automated self-service and live assisted inbound and outbound omnichannel communications across voice, SMS, email, chat and mobile interactions.
Supports both inbound and outbound voice calling. Deploy any combination of inbound routes and queue types for different campaigns. Also use varied dialer modes to create outreach campaigns to customers.
Deliver informed, powerful interactions in and across every channel, turning routine interactions into strong customer connections.
Enable omni-channel self-service and a consistent, personalized experience across traditional IVR and digital self-service touch-points.
Workforce optimisation applications
Support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions.
Optimize the forecasting, scheduling and tracking of a multi-skill workforce to ensure the right number of appropriately skilled service individuals are ready when customers need them most.
Create a “single source of truth” combining data from many sources into telling metrics and KPIs, allowing supervisors and managers to fully assess individual performances.
Integrate quality monitoring with recording and evaluations to get a comprehensive view of agent quality and compliance.
Best of breed contact center and workforce optimisation solutions trusted by over 2000 global leaders, that is being continually innovated upon as evident from the the 600+ patents filed.
Explore any possible implementation scenario as is suitable to the enterprise requirements. Aspect solutions can be implemented as cloud, on-premise or hybrid models.
Aspect delivers a seamless and streamlined user experience across all roles, which is vouched for by the fact that 2+ million users world over use Aspect everyday.
Aspect deliver real time performance metrics as well as historical reports and analysis to provide critical insights into the CC or WF functioning.
Aspect has suite of APIs to enable integration with any 3rd party platforms like ERPs/CRMs, etc.