We are empowering clients to deliver better CX using cloud native technologies for contact center operations, enterprise security solutions, process automation, identity verification and CRMs

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sales@vion-consulting.com

+91 98455 98420

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VION brings world's leading AI-Powered, Omni-channel Contact Center Solution, now available on your Private Cloud or as an On-Premise implementation.

Bright Pattern’s On-Premise and Private Cloud Contact Center Solutions

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    Omni-channel Contact Center

    AI-Powered Key Features for On-Premise Call Center Software

    AI to power key features as part of the Bright Pattern AI Suite. These AI features power features like

    Self-
    Service

    NLP and large language models enable contact centers to develop advanced chatbots and conversational IVRs, enhancing the omni-channel contact center experience.

    Quality Management

    All interactions are analyzed, with negative interactions flagged for supervisors, ensuring nothing is overlooked in your omni-channel contact center operations.

    Interaction Analytics

    Analyze interactions on every channel to ensure complete monitoring and improve customer experience in the omni-channel contact center.

    Real-Time Agent Assistance

    Bright Pattern provides teleprompters, goals, responses, and checklists to guide agent conversations, ensuring smooth communication across all channels in the omni-channel contact center.

    Customer
    Intent

    AI analyzes interactions, detecting keywords and emotions to reveal customer intent and trends across your omni-channel contact center.

    Auto
    Scoring

    AI analyzes interactions to uncover customer intent by detecting keywords and emotions, enhancing the overall experience in your omni-channel contact center.

    On- Premise Data Sovereignty and Security

    Data Residency
    Bright Pattern allows customers to choose the geographic location for their data storage, ensuring compliance with data sovereignty regulations. This ensures that data is stored within specific jurisdictions, meeting legal and regulatory requirements for your omni-channel contact center.
    Data Encryption
    All data, whether in transit or at rest, is encrypted using TLS 1.2 and AES-256, ensuring confidentiality and protection from unauthorized access in your omni-channel contact center.
    Data Retention and Deletion
    Bright Pattern provides tools to manage the retention and deletion of your data, giving full control over how long data is stored and ensuring compliance with privacy regulations
    Transparency and Control
    Bright Pattern provides transparency, allowing customers control over data handling, ensuring security, compliance, and efficient management in omni-channel contact centers.

    Easy Migration to the Cloud-Based Version of Bright Pattern

    Should you choose the cloud option, Bright Pattern can quickly and easily move your omni-channel contact center platform to the cloud. It is the exact same platform for both on-premise and cloud implementations, with no agent retraining required. This migration can happen in just a matter of days, giving your business the flexibility to switch between on-premise and cloud-based omni-channel contact center solutions.

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    +91 98455 98420

    On-Premise and Cloud Contact Center Hybrid Model

    Bright Pattern allows businesses to combine on-premise and cloud features, choosing what stays on-premise and what moves to the cloud, including software, reporting, data storage, and more, ensuring full omni-channel contact center functionality.

    Bright Pattern now supports secure Private Cloud.

    Bright Pattern’s AI-driven omni-channel contact center software can be hosted on your private cloud data center, ensuring data sovereignty and meeting custom security and compliance requirements for your omni-channel contact center.

    Try Bright Pattern Today

    Invite your team and explore the world’s leading Omni-Channel Contact Center Solution.