We are empowering clients to deliver better CX using cloud native technologies for contact center operations, enterprise security solutions, process automation, identity verification and CRMs

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sales@vion-consulting.com

+91 98455 98420

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VION brings world's leading AI-Powered, Omni-channel Contact Center Solution, now available on your Private Cloud or as an On-Premise implementation.

Bright Pattern’s On-Premise and Private Cloud Contact Center Solutions

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    AI-Powered Key Features for On-Premise Call Center Software

    AI to power key features as part of the Bright Pattern AI Suite. These AI features power features like

    Self-
    Service

    NLP and large language models enable contact centers to develop advanced chatbots and conversational IVRs.

    Quality Management

    All interactions are analyzed, with negative ones flagged for supervisors, ensuring nothing is overlooked.

    Interaction Analytics

    Analyze interactions on every channel to ensure complete monitoring and improve customer experience.

    Real-Time Agent Assistance

    Bright Pattern provides teleprompter, goals, responses, and checklists to guide agent conversations.

    Customer
    Intent

    AI analyzes interactions, detecting keywords and emotions to reveal customer intent and trends.

    Auto
    Scoring

    AI analyzes interactions, detecting keywords and emotions to reveal customer intent and trends.

    On- Premise Data Sovereignty and Security

    Data Residency
    Bright Pattern allows customers to choose the geographic location where their data is stored. This ensures compliance with data sovereignty regulations that mandate data to be stored within specific jurisdictions.
    Data Encryption
    All data, whether in transit or at rest, is encrypted using robust encryption standards like TLS 1.2 and AES-256. This ensures data confidentiality and protects against unauthorized access, even if data is transferred across borders.
    Data Retention and Deletion
    Bright Pattern allows customers to control the retention period of their data and provides tools for data deletion upon request, ensuring that data is not stored longer than necessary.
    Transparency and Control
    Bright Pattern provides customers with transparency into their data processing practices and allows them to control their data through various settings and configurations. This gives customers the autonomy to manage their data in accordance with their specific requirements
    Bright Pattern now supports secure Private Cloud.

    Bright Pattern’s powerful AI-driven omnichannel contact center software can be hosted on your private cloud data center. Get access to all modern AI-driven contact center features, with the software and data being hosted on your own data centers so your business can maintain data sovereignty and follow a custom set of security and compliance requirements.

    On-Premise and Cloud Contact Center Hybrid Model

    Bright Pattern allows your business to use a combination of on-premise and cloud. Pick and choose what you want on the cloud and what you want on-premise, including aspects like software features, reporting, data storage, data handling, and more. Bright Pattern is a flexible solution
    that can be tailored to your specific business needs.

    Easy Migration to the Cloud-Based Version of Bright Pattern

    Should you choose to be on the cloud instead, Bright Pattern can quickly and easily move your Bright Pattern contact center platform to the cloud. It is the exact same platform on both on-premise and on the cloud. No agent retraining is required and this move from on-premise to the cloud can happen in a matter of days.

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