Vion Consulting Genesys

Deliver effortless customer experiences

Vion in partnership with Genesys helps you deliver the best possible customer experiences, across all your communication channels. With a presence in 100+ countries and powering 25+ billion engagements per year, Genesys has established itself as the leading CX engagement platform.

Provide the best customer engagement

Today a call center is no longer a cost of doing business, which was there only to answer phone calls. Today the call center is the spearhead of your customer engagement. Are you giving it the cutting-edge it needs? Genesys' contact center platforms are proven front-line applications geared towards bettering customer interactions.

Innovation

Genesys brings on continuous innovation in its product lines and offerings, so as to always remain ahead of the customer experience curve as is evident in its 1000+ patents.

Inclusive

Genesys caters to all market segments - large, medium, SMB, all sorts of implementations - on-premise or cloud or collocated and can be used out-of-the-box or get customised to your requirements.

Track record

25 years of experience, multiple awards and recommendations in Gartner and Forrester surveys across multiple years, bears testimony to its stability as a company and relevance as a technology leader.

Key features

1

Voice essentials

Voice is the original contact centre channel. Simplify and scale your telephony. VoIP and SIP trunking and IVR and ACD tools give you the power to handle phone calls.
2

Digital channels

Make it easy for customers to get what they need, no matter how they reach out. Use the same ACD to route interactions from digital channels like live chat, email, messaging and social.
3

Self-service

Always be on, even if you’re not open. With self-service options including voicebots and chatbots, your business can provide 24/7 support, without all the costs
4

Reporting

Gain powerful insights. Dashboards with real-time data and historical reporting make it easy to understand your business and manage customer experiences across all channels.
5

Integrations

Make your contact centre software more powerful and customised. Easily deploy and administer out-of-the-box integrations for your CRM solution and other critical business tools.

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