CX Insights
Some interesting reads on customer experience practices and inputs from Freshworks, the leader in customer engagement software.
AI in customer service
Customer-centric brands have already started incorporating AI in their customer service strategy.
5 step customer service guide
Today, many companies have forgotten that the essence of running a business starts with the customer.
Support commandments
Customer support is now a key component of a brand’s overall customer experience and is a key differentiator.
