Hassle-free customer authentication on voice or chat channels
“Password-less” is the new way for customer authentication. Voice Biometric is the perfect solution to get your customers validated without using PINs, OTPs, Secret Questions, all of which are susceptible to fraudulent access.
Auraya is the world’s leading Voice Intelligence technology company that is providing solutions for seamless, fast customer authentication, synthetic voice related fraud detection and control.
Auraya - ArmorVox, the leading voice biometric platform
Traditional verification methods using pins, passwords and knowledge-based questions lack security, privacy and reliability. They result in a poor customer experience that reduce the use of digital self service, driving up higher cost agent assisted phone transactions.
ArmorVox helps streamline and improve system security and user experience through secure voice biometric capabilities for any platform.
Use of Voice Biometrics
- Contact Centers
- Digital Apps
- Voice E-Signatures
- Fraudster Management
Actively or passively verify customer identity and reduce agent-handling times.
Secure second-factor authentication for enabling high-risk and high-value transactions for customers on digital apps.
Implement legally binding transaction authorization securely through user voiceprints as e-signatures.
Detect fraud using fraudster lists by cross-matching over a million voiceprints per minute.
Cutting Edge Features
Through our 60+ deployments in some of the largest global organizations we have built a robust ROI calculator that will produce a customized report on indicative ROI you can expect through the use of Datagamz. You can write to us to get this done for your operations.
Fraud Attack Protection
Detect and flag potential synthetic voice and recorded playback attacks.
Active Learning
Learn from every interaction to improve voiceprint quality and accuracy performance's
Fused Passive and Active Modes
Enrol and verify using either text-dependent, text-independent, text-prompted or digit-independent tokens.
Impostor Mapping
Cross-match users against voiceprints in near real-time to detect duplicates and impostors.
Speaker Specific Thresholds
Set specific thresholds and background models to ensure consistent levels of security.
Automated Tuning Process
Tune background voiceprint models to match environment to ensure optimal results.
ArmorVox - voice biometric
ArmorVox™ is a language independent voice biometric engine designed for integration into third party applications, solutions and services which uses Auraya’s patented speaker adaptive machine learning algorithms.
It supports all modes of biometric verification and speech recognition, fused into a single resource that is available either from the cloud or on-premise
EVA - Voice Biometric Platform for Cloud Contact Center (CCaaS)
EVA for is an easy-to-consume, cloud-based voice biometric extension that provides voice identification & verification and fraud detection capabilities for users of cloud contact center platforms like Amazon Connect, Bright Pattern, etc. It is particularly suitable for Amazon Connect with a ready to use integration available through the standard Amazon Connect orchestration resources which can be used to modify call flows, functionality, business rules, reporting and agent screen displays.
Some of the ley features are –
- Enrolment – language agnostic & on the call enrolment
- Verification – prompt callers to authenticate themselves
- Secure – all voice information is encrypted in transit and at rest
Synthetic Voice and Fraud Detection
Synthetic voice being generated using GenAI platforms is the new frontier of voice based fraudulent access. Auraya’s patented voice intelligence AI and algos are delivering cutting-edge protection and detection against such fraud attacks.