SESTEK
Conversation Automation and Intelligence that actually delivers better CX
Conversational AI and Bots are being assumed to magically transform customer experiences. Nothing is further from the truth, as we see in numerous voice or text bots which leave the customer hanging mid-way in the self-service journey.
At VION, one of our marquee projects has been the roll out of one of the largest digital transformation projects involving 850+ voice and chat bot flows, with integrations across 10 different platforms, supporting end users based out of 40 countries.
SESTEK - leaders in Speech Technologies, Analytics and Conversational AI
SESTEK is a leading speech technologies company, who are driving better customer experiences using their patented conversational AI and Analytics platforms, which are not only helping to deliver crisp and smooth interactions to the customers, but also augmenting agent performances with real time guidance.
Some of the key solutions from SESTEK are –
- AI driven Virtual Agent
- Interaction Analytics
- Automated Quality Management
- Real time Agent Assist
- ASR and TTS
Elevating CX with AI
- Analytics Driving Growth
- Conversational Automation
Analyze all customer conversations, at every customer channel. Benefit from 100% fresh and authentic data to help you improve experiences.
Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers.
Cutting-edge Speech Tech Capabilities
SESTEK’s conversational automation platforms are helping enterprises to be data driven, improve process efficiencies and deliver better experiences to their customers.
Virtual Agent
When you automate customer service tasks with AI, you can respond to customer inquiries around the clock. This improves customer experience and saves the most valuable asset in customer service: Agent time.
Real-time Agent Assist
Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.
Analytics
Analyze 100% of customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.
Speech Recognition
Our market-leading speech recognition accuracy rate (of > 97%) provides deeper analysis, more actionable insights and better results for your business.
AQM
Embrace the transformative potential of automation to streamline your quality management process, assist supervisors, and support agents with tangible and objective feedback.
Text to Speech
Deliver human-like and personalized experiences to your customers and improve their conversational journeys.
Real-time Agent Assist
Enables real time agent assistance during live interactions, that will be triggered based on customer intents, and will equip the agent with in-context help, knowledge base articles, curated offers or any other relevant information.
100% AQM
Script Adherence, acoustic indicators and sentimental features can be measured and scored objectively across all interactions. Not just a select few or a random sample. Perform 100% QM across all interactions.