We power customer interactions across industries whether its a captive setup for an enterprise or it is a full service BPO catering to a diverse set of customers across industries. We have worked with enterprises of all sizes and have just the right solutions to meet your interaction challenges.
We work with the leading technology in the field of customer engagement automation powered by Freddy, the most intuitive AI tool in the field of customer engagement. Yes we bring to you the world leader - Freshworks.
In this current era of WFH and WFA associates, its been a trying time to evaluate, monitor and motivate team members. Gamification is being adopted by leading customer service centers and teams to better communicate metrics and in doing so, make the individual more intent in delivering even better customer services.
Mobile workforce and mobile work is increasingly becoming the norm for conducting all sorts of activities. Both the customer and the service provider are mobile today. So its inevitable to have solutions that augment this mobility. Our mobility solutions -
Bright Pattern allows your business to engage with customers across all channels and effortlessly switch between channels without losing the context of the conversation.
Delivers unparalleled ROI, uptime and ease of use and ease of setup. Brings out of the box integrations to all leading ERPs/CRMs and utilities.
Today's contact centers handle much more than mere phone calls. Customers expect to be supported wherever they are and they want it real time and in a channel of their choice. Genesys provides best in class platform to address these expectations.
Introducing an award winning product from DataGamz – a gamification tool to propel the performance of your entire contact center or back office teams. DataGamz’ aim is to radically improve the engagement and productivity of contact center and back office teams by helping them connect better with each other and with their customers.
Home is the new workplace. Remote working is the mainstream mode of working, but it brings with a set of unique challenges related to data security, secure access to business apps, ease of use. Accops will help you enable your remote workforce to perform even better than their work from office days.
Zappix Visual IVRS platform is a leading customer engagement solution that presents the ubiquitous IVR onto a mobile screen in a visual form. So that you don't have to listen to options and then make the key presses. Instead "see" the options and select what you want, the Zappix way.
In keeping with our objective of enabling our customers to better engage with their customers across all stages of the customer's lifecycle with the enterprise, we have built our own product lines dedicated for the SME/SMB segment, which is the fastest growing business eco-system in the world today.
SAI mIVR is a state-of-the-art IVRS platform that enables intelligent self-service routines for your business.
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