Vion Consulting TalkDesk

Deliver better customer experiences

Vion in partnership with Talkdesk, brings to you an end-to-end solution for delivering a better way to great customer experiences. With increased customer expectations, it is becoming evident, that legacy contact center platforms, cannot deliver on the desired CX parameters.  

End-to-end cloud contact center software

Talkdesk has based its contact center premise on the fact that one can't deliver on today's customer expectations with yesterday's technology. No amount of patches or upgrades on existing technology will ever match up to a platform that is designed for better CX.

Talkdesk services customers across 75+ countries, across multiple industries ranging from BFSI to travel & hospitality. One of the most acclaimed contact center platforms, recognized by the likes of Gartner and Forrester.

Trusted

Talkdesk delivers best in class MOS call quality and is the only platform that offers 100% uptime SLA, backed by 9 global data centers.

Intelligent

AI-driven knowledge solutions help reduce cost and drive smarter, more efficient operations. Powering intelligent customer self-service, helps reduce costs and deliver crisper customer interactions.

Ease-of-use

From getting installed in less than 24 hours to enabling agents to go live with little or no training, Talkdesk is the easiest to implement and adopt platform in the domain.
All-in-one Cloud CX platform

Talkdesk is a global customer experience leader for companies that are customer obsessed and value each and every interaction with their customers. 

Being a cloud native platform, with full feature omni-channel capabilities, inbound, outbound capabilities, out-of-the-box integrations and extensive reporting and dashboards.

Vion Talkdesk Agent UI

Key features

1

Customer engagement

Engage with your customers on their terms and wherever they are, across channels. Talkdesk helps provide a seamless and unified experience across digital and phone channels so that your customers never have to repeat themselves and the context of their discussion is always maintained.
2

Workforce engagement

Talkdesk WEM, provides an integrated suite of intelligent, intuitive solutions designed to help manage, develop and engage your agents throughout their employment lifecycle.
3

Integrations

Talkdesk comes with a host of out-of-the-box ready to use integrations with the leading productivity tools, ERPs, CRMs. It also comes with its own application marketplace, AppConnect, which contains 3rd party developed integrations.
4

AI & Knowledge

With intelligent components like the Virtual Agent, Agent Assist and Guide Knowledge Base to deliver outstanding customer experiences with greater efficiency and consistency.
5

ROI friendly

Available on a "pay as you use" model with flexible per user per month subscription packages, Talkdesk delivers fast ROI.

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