Drive success through better CX
To build competitive advantage, you need to focus every part of your business on engaging customers effectively, from the call center to back-office, branch, customer experience, marketing, IT, and compliance operations. The 3 facets of customer engagement that Verint helps you with are:
Verint provides solutions are open, easy to deploy and simple to use, thereby reducing complexities in your operations. Making adoption of Verint solutions into your CX eco-system simple.
Move to cloud, but don't junk your on-premise investments. Verint's solutions help you make the transition to modernization in a manner and at a cost that is acceptable to you.
Verint's AI and automation tools help reduce costs without ever compromising on the experience being delivered to your customers.
The customer engagement solution
Workforce Engagement Cloud
Move beyond workforce optimization and empower your teams to engage more effectively with customers in the call center, branch, and back-office.
Artificial intelligence (AI) driven solutions let customers help themselves faster and with less effort.
Experience Management Cloud
Listen, analyze and act on customer feedback. Surveys integrated with operational data deliver new customer experience insights.
Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.
Investigate and mitigate the risk of contact center identity fraud, branch banking fraud, and self-service systems fraud.