Customer experience will overtake price and product as the key brand differentiator in the global marketplace. Global businesses need to FOCUS ON EXPERIENCE in order to survive.
A great experience is enabled by great communication. That is where Vonage Business Communications UCaaS platform plays a critical role for enterprises.
Vonage Business Communications (VBC) offers an enterprise-grade cloud phone system with 40+ built in features to enable your business to thrive, whether using a VBC Desktop App, VBCMobile App, or IP Phone.
Additional features and third-party applications can be obtained from the Vonage App Center and facilitated by the VBC account administrator.
* A communications platform that combines voice based calling, MS Teams based collaboration and video conferencing into a single interface.
* Its a mobile ready platform with native Android and iOS apps, so that you can always be connected to take a call. VBC is capable of delivering an omni-channel experience across Emails and Chats as well.
* Built-in integration to Salesforce, Zendesk, ServiceNow, Microsoft Dynamics and a host of other CRMs.
* Vonage Meetings - actively collaborate across the desktop or mobile applications with up to 100 participants.
* Vonage Admin Portal - single administrator user interface to manage and monitor the complete VBC instance.
* Allows users to login into multiple devices using the same extension number, enabling fail proof reachability.
* Host of smart PBX features such as Call Routing, Call Waiting, Forwarding, Service Queues (basic IVR).
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