WEMACX
WEMACX - The One Stop CX Platform
A highly customizable Enterprise Omni Channel & Multi-Function Customer Experience & Business Management Platform that can integrate with existing telephony platforms to facilitate quick onboarding of customers and provide an astounding experience to both your customers and your customer service teams.
Why WEMACX?
- Highly Configuration
- True-omnichannel
- Fast & Simple Integrations
- Pay As You go Pricing
- Can be white-labelled
Be it form-based UI/UX to work flows, all can be configured on the fly and on demand
In house Omnichannel Solution including voice, messaging, whatsapp, social media, chat In house Omnichannel Solution including voice, messaging, whatsapp, social media, chat
Integrations through APIs with a single click to existing or new third party systems – telephony platforms, CRMs, RPAs, etc.
Simple pricing plan where you can pay for what you use only.
Solution can be provided as a white-labelled offering
What does WEMACX solve?
3rd Party Integrations
There is no one stop platform that integrate multiple solutions like call centre solutions, CRM, Bulk Messaging, HRMS, Office management to one UI
Integration With Existing Systems
The cost to achieve an integrated, unified platform, the cost and time are often prohibitive
High Cost to involve SME or PS
Majority of the platforms don’t offer solutions for micro or small teams
High Maintenance Cost
There is a high maintenance cost as the pricing is often in packets which are above the usage level of smaller teams
Hardware Cost
Hardware Costs Extensive hardware infrastructure either on-premise or on-cloud is needed. Most enterprises find that a complex and costly overhead.
Complicated Usage
Most platforms need in-depth technical expertise and IT knowledge to be able to use them.
Omni-channel Interactions with Multiple Business Functions
- Voice
- chat
- Messaging
- Social Messengers
- Business Functions
Global phone numbers
Call any phone
Fully-featured call controls
Customizable IVR
Call recording
Queues and skill-based routing
Call transfers
Call conferencing
Omnichannel routing
Conversational flow builder
Web-chat
Concurrent messaging
Native multimedia support
Unified agent experience
Customizable chat widget
Chat routing with Flow Builder
WhatsApp
SMS & MMS
Text enabled phone numbers
Notifications and alerts
Bulk Messaging
Personal Messages and WhatsApp
Bulk Email
Campaigns
Email Templates
Spam Identifier
Email Verification
OTP Emails
Inquiries from various social media accounts to one UI and respond in the same UI
Facebook
Twitter
Linkedin
Instagram
Social media posting (in the roadmap)
Document Management
Contact Management
File repository
Project Management
Scheduler
Task Management
Knowledge Management
Asset Management
Zero On-Premise IT or Telco CPEs
True Omni-channel interactions with unified history
WEMACX is a completely cloud based platform, with zero footprint in the form of servers or customer-premise – equipment. Therefore, no infrastructure costs or maintenance overheads for the customer.
Flexible and Extensible
Multi-tenanted, Centralized Administration
WEMACX is an end-to-end API based platform that can be used directly using the native desktop UI or can be extended as a widget from within any CRM / ERP or can be integrated to any interaction front end like webchats, social messengers, texting platforms.
Use Any Device, from Anywhere, just need Internet
Adopt BYOD, just plug-n-play
WEMACX allows the enterprise to truly embrace BYOD, lets your agents login over the Internet (standard 4G or Broadband) and start interacting.
Empower Legacy Contact Center Platforms with Digital Channels
Enterprises that are using legacy telephony platforms that voice based and want to adopt omni-channel as an add-on interaction layer, WEMACX can power new-age omni-channel interactions on top of the existing platform