X-VIONow

X-VIONow is a interactive mobile based application used for providing mobile contact centre features. The application is integrated with telco service provider to provide API based calling facility. Agents can bring in their own devices login with the provided credentials and they would be good to go.  The same application is capable to integrate with WhatsApp and SMS service providers like Nexmo.

Key Features

Mobile based contact centre

No infrastructure is required and agents can use remote login’s

Pay as you go model, no upfront capital cost

Highly scalable with support for 16000+ agents

Customer Privacy secured

Enhanced configurable reporting