Vion enables the best in on-demand customer service, in partnership with the global leader in the domain - Zappix. We can help you devise best in class customer engagement using Visual IVR - deliver the rich user experience of a mobile app without any installations, zero foot print on the user's mobile, no store hassles. Its gives you the best of voice + visual experience.
Across industries, customer services are increasingly moving towards self-service routines, whether it is by using chat bots, IVR routines, etc. But all of them have limitations, which are putting off customers from using these services.
Visual IVR is the most effective self-service mechanism, because it combines the ease of of a voice call - just dial in! to the visual treat of a rich user experience without installing anything on your phone.
Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.
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