Vion is partnered with Bright Pattern - the leading AI enabled omni-channel cloud contact center technology. Bright Pattern allows your business to engage with customers across all channels and effortlessly switch between channels without losing the context of the conversation.
Bright Pattern’s call center software is cloud-based and gives you all the functionality you want in your contact center software at a fraction of the cost of an on-premises solution.
All the channels you need, like text, email, voice, social media, video, live chat, or web chat, can be added easily at your pace with no downtime. With Bright Pattern’s call center software, you can get all the functionality you need at a fraction of the cost.
Give your customers a seamless, context-rich, and personalized customer experience. Track the customer’s journey from the beginning to the end with the advanced features of Bright Pattern’s powerful call center solution. The platform provides a call center as a service on a pay per use model with unparalleled up-times and business flexibility.
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